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| - More like 2 1/2 stars. Most of the doctors are skilled and competent, and interactions with my regular pediatrician have been positive. So where do they go wrong?
1. Booking appointments on the phone. You might be on hold for 40 minutes to talk to someone, but the alternative is leaving a message (which they won't return, or at least not within a week, anyway).
2. Based on #1, by the time you get an actual appointment booked, it will be too late. I called to make a newborn appointment for my daughter when she was less than 2 weeks old, and by the time they called back and my doctor was available, it was over a month away. So much for the "newborn" appointment. Thank God I had my midwife who was able to follow up with the baby's growth and feeding.
3. Front desk staff are rude and were not hired for their people skills.
4. If you sign up for the online booking system for $13/yr, which I suggest you do (see #1 and #2), there's no guarantee they'll honour your appointment time. I signed my sick son up for an appointment the next morning at 9:40 with another doctor, and by the time I was seen, it was three hours past my scheduled appointment. I waited three hours with my miserable child in a crowded and worn waiting room. I'm wondering why I bothered making an appointment at all, at that point? Note: the online system is void if your child has not been seen by a doctor there yet. There will be a long, long delay getting said patient into the system (see #1 and #2).
I know this is Quebec so we have to work within the confines of the resources available. If you can find a good doctor at the clinic (which there are many, especially women doctors) and don't mind putting up with all of the frustrating baggage dealing with this clinic, then you will probably receive decent care at Tiny Tots.
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