The original Bagel & Deli is in Oxford, Ohio on the campus of Miami University. The atmosphere isn't quite the same at Owen's as what we had in college, but the sandwiches are just as good.
I read a few people complaining that the bagels are soft, or that the bagels aren't as good as New York's bagels, or even that it wasn't as good as advertised. But most of the complaints I saw were from people that weren't willing to try any of the signature sandwiches that put Bagel & Deli on the map back at Miami. These bagels aren't supposed to be hard, they are steamed so that everything melts together into a gooey delicious treat.
For us, this was our late night and hangover food for four (or more) years. I would never have ordered a bacon egg and cheese and think I'm getting McDonald's or even Panera. That's not what it is, so if that's what you're looking for, go elsewhere.