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  • My two girlfriends and I went to try this place before a movie. We were only interested in coffee and dessert. After we were seated the waiter handed us a menu and listed off the desserts. We all ordered small espresso beverages. I asked for a chocolate latte which was not on the menu. When the second waiter came by he brought our drinks: two large drinks and a small hot chocolate. I said that I wanted espresso in the hot chocolate as I had asked for a latte. He seemed displeased and insisted that this was what I had ordered. I asked him if he wouldn't mind putting a shot of espresso in it. He said nothing and walked away with my drink and returned the same drink with a shot of espresso floating on top. We then ordered "gelato" which turned out to be a very disappointing selection of freezer burned ice cream. I asked the waiter if they made the gelato in house. He said no so I asked what company he got it from to which he did not know (this guy turned out to be the owner) , I then asked him if it was just ice cream and he walked away without answering me. When we brought up that it was freezer burned the first waiter (owner) said we would need to pay the bill but we could just not leave a tip if we wanted to save 15-20%. He completely dismissed all of our complaints and inquisitions on top of being rather snide. I would not suggest this place to anyone unless you are looking for bad service in a restaurant where the waiters do not know English well enough to distinguish your order correctly. I love eating at restaurants with a European feel and authentic attributes, however, my experience here left me feeling accosted and demeaned. I will not be returning to cafe pino, ever.
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