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| - Having been serviced here many times, I have reached a point of overall extreme dissatisfaction. Although some of my visits have been pleasant, the majority have been time wasted.
I purchased an iPhone with an extended Best Buy warranty so that the phone may be repaired or replaced as needed within a 2 year period. Unfortunately, the replacements they have provided me with are crappy refurbished phones that don't last because they are DEFECTIVE. THREE times I've had a refurbished phone that needed to be replaced within a month, and about 10 phones exchanged in total over the course of nearly 2 years. That's LUDICROUS! Where's their quality control?
To make matters worse, each time the phone needs to be replaced, I am provided with a Galaxy in which I have NO IDEA HOW TO USE. Don't offer a warranty with loaner phones if you can't loan the same phone in which the customer knows how to use.
FURTHERMORE, each time I have to have my phone replaced, I have to back it up at home and then stand in line for up to 30 minutes to both drop off the phone and then another 30 minutes to pick up the new one. TIME IS MONEY!!! I have a business that makes it difficult for me to leave and can't be spending my days standing in line to replace a product that shouldn't even need replacement if provided with good quality.
LASTLY, seeing as I have experience at exchanging MANY defective phones that served as my "LIKE NEW APPLE CERTIFIED IPHONE", you'd think I know what I'm doing by now when I walk in. Apparently not. As of a few days ago, they changed the line I'm supposed to wait in and didn't inform me of that until I had stood in that line for 20 minutes and watched the other line I was "supposed" to be in grow longer. How come there wasn't a sign or someone telling me there had been a change of lines? I was there 1 week ago to pick up ANOTHER refurbished phone and now I'm revisiting them for ANOTHER phone and told I'm in the wrong line literally 1 week later.
Glad I spent my lunch hour in the wrong line that was the correct line last week. UNBELIEVABLE. I'm now back at work with a defective phone they gave me last week that won't even power on and I have no new phone on the way. I was told to come back when I have more time. I don't have time for bad service Best Buy... moving forward I will spend my time and money with another company that better knows how to deliver quality refurbished phones and uphold excellent customer service.
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