| rev:text
| - Great Venue, Good Food, Terrible Service.
Short Review: We were completely ignored, waited forever to get our food order taken and I had to take up my soda to the bar to get a refill.
Long Review: We were planning on going out to eat before getting to The Western, but after hitting traffic we thought we'd play it safe and just eat at the venue. We had never been, so when we arrived at 7:00 we thought the doors would be open to serve food, but when they say doors open and 7:30, they open at 7:30. As we were waiting outside, 7:30 rolled around and we were told the doors would be opening at 7:45 instead. Okay, fine, we were hungry but we could wait. 7:45, doors didn't open. 8:00, doors didn't open. Finally around 8:15, 15 minutes after the show was suppose to start we got in and we grabbed one of the first tables we saw, right at the front near the stage.
We sat down and were handed menus pretty quickly. A waitress came around and asked if we'd been helped, we said no and ordered a Coke (which was 90% ice) and PBR. We then mentioned that we'd be ordering food tonight. Then about a minute later another waitress came over and asked if we'd been helped, we said yes and assumed they a communication or organizational issue. About 5 minutes later a bartender brought over our drinks and we started noticing food being brought out to the booths behind us. We overheard the people behind us get asked if they wanted food to eat twice, yet our waitress walked right by us. We tried several times to flag someone down, but the opening band had already begun to play so it was difficult to get anyone's attention.
After being ready for 15 minutes, and watching everyone else get their food orders, our waitress came back and we finally got our order in. I don't remember the specifics but we got the grilled cheese and a burger. We got our food about 5 minutes later, which was okay, nothing special. At that point we were so hungry would have been happy if they just brought us over some Taco Bell. About halfway through the meal, we both ran out of drinks, down to the last drop of watered down Coke. We began another round of find your waitress as our food got cold. And once again she walked past a few times. After about 5 minutes of trying I just gave up and walked over to the end of the bar with my empty glass. Our waitress walked over to the bar and since the bartender was busy I asked her for another Coke and PBR. She replied with a cheery, "Sure! I'll bring that right over!" I guess she didn't find it strange that I was trying to get my own refill. She brought over our drinks and we finished our meal. Then the fastest service we got was her bringing us the bill.
Maybe we picked a bad table. Maybe we picked a hectic night. All I know is I may be back to see a show, but I definitely will be eating somewhere else beforehand.
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