Update- After writing this review, the assistant manager Luis reached out to me. He helped me get my release from the lease finally taken care of. I'm glad to be done with it and would hope in the future they are more proactive about helping residents get things done rather than lead up to negative reviews, and I mean that with all sincerity as it took dozens of failed attempts of contact and previous bad experiences before I felt so strongly inclined to leave a negative review in the first place.