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| - I had not been to Harry's Steakhouse since the 90's when I went there for prime rib with my family. I do remember it being very good, but for whatever reason just never made it back there. Everything about this place was awful! After about 10 minutes our server "Molly" came to us for our drink order. She had the personality of a paper towel. Kind of like one of those experiences where you ask yourself "Why would this person become a server when you have to cater to the public, both good and bad, and do it all with a smile and for tips?" She looked bothered to be there. Brought out some rolls and salad. Both were ok, might seem nitpicky to judge rolls and salad, but hey, it is part of the experience. The rolls seemed weirdly dense with a weird texture. Definitely had that frozen roll quality, but whatever..........they were passable. My wife and I both got a variation of prime rib, mine larger and medium, her's medium well. It is always funny to me how steak doneness is one of the most common mistakes in restaurants that pride themselves in steak! Mine was rare and not medium rare, just rare. I actually prefer mine medium rare but have got in the habit of going for the medium because most places can't do medium rare well. My wife's steak was well done and dry as a bone. Both steaks were cold, not warm, cold! It appeared as if most of the servers there were more concerned about their sidework than any of the patrons there. I only saw one guy with a tie, ducking in and out here and there and never once even so much as made eye contact with a customer. This place was not that full either for a Saturday night at 8 o'clock. The server offered to replace our steak and I told her not to worry about mine as I personally felt that it was less to do with the temperature and more to do with the flavor. I remember my prime rib from this place having an amazing bark on it. I won't soon forget it, it was incredible. This time around, the steaks tasted like they were marinated in water and cooked with zero seasoning. When the server brought my wife's steak back, it was in fact hot but somehow tough as leather and did not even resemble prime rib. The server never came back to ask us how everything was until way way later, like where the hell is the check later. You would have thought she might have pretended to be concerned as she was working for a tip. Now , I am not one of those a-holes that thinks another human being has to cater to my every whim just because they are a server. I honestly was just hoping to get one simple thing......... a sincere apology! When she finally did bring the bill, she said "he discounted the one steak for you" oh by the way my wife ate a grand total of two bites of both steaks. She was starving when we left. I just wished I would have had the chance to meet "he". So a manager was aware of the problem and never even bothered to show his face?? Appalling. My wife and I both concluded that if our server would have just been a little apologetic, it would have went a long way. AVOID THIS PLACE!!! Below average food, below average service......what else is there"?
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