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| - I was looking for a place on Scottsdale road to meet my lady, so I went to Yelp and I found this place, it said it was Hot and New so we decided to give it a try.
It was a little difficult to find, so my girlfriend called them to find out exactly where they are and she was told;
"THAT YOU CAN'T MISS US, WE HAVE A SHORT RED SCHOOL BUS PARKED IN FRONT WITH A GOLDEN COCK ON TOP".
The decor is a mix of medieval knight's armor, a stuffed fox w/sun glasses, a bear rug lying on the ceiling and a few video games. It's a cool decor if I just want to have a few drinks with friends and is slightly reminiscent of a 70's bar, without the smoke.
We sat down in one of the booths and a very nice young lady came over to help us. The young lady did the best she could do considering the situation; this was her first day and she just walked in five minutes earlier. She didn't know what was on the menu. Now if a place is going to be successful they must setup a system to train their newbie's. Most restaurant/bars will have a seasoned server doing the serving and the newbie would tag along to see how its done. This way the customer gets the best experience possible with little or no hiccups and the newbie gets trained and setup for success. Our server had such a great attitude we decided to deal with it, but every question we asked, she had to ask someone else. To me this is all managements fault and the lack of attention to detail could be fatal to any business. Ask Jon Taffer!
I did take a quick look at the menu before choosing to come here, but I should have looked closer. I was looking to get a Burger and Fries, it's my base barometer when I try a new place since if you can't get this right, the other stuff probably isn't going to be right either. After getting a menu I spotted my hamburger it was the first item listed on the top. The burger was a 6oz burger, lettuce, tomato, onion and cheese. It was $10 and came with your choice of a salad or potato chips. Wait, What Potato Chips, are you kidding me? NO FRENCH FRIES, NO ONION RINGS what are they thinking? I didn't object to the fact that I didn't get a burger and fries for $ 10, the objection was there was not a single French Fry or Onion Ring to be had not even as a side order.
Now everyone knows that there is nothing more American than Hamburger and French fries, not hamburger and potato chips or Salad. The sides that you could order were Sautéed Broccoli, Spiraled Zucchini, Spaghetti Squash and Spaghetti and red sauce.
Of course everyone knows when you're going out to get your buzz on, your main thought is what healthy choices go with this high fat, high sodium, high carbohydrate food and the five domestic beers, two Scotch/sodas and two shots of Jägermeister you're about to drink.
No, I want hamburger and fries and onion rings and anything that is Salty, Crispy, Sweet, Charred, Spicy or Crunchy. This menu is just poorly planned. Additionally, we were told that it was happy hour but the only happy hour food offered were sliders for $3.00 a piece, but of course if I'm getting sliders I'm probably going to get at least three, which would have been nine bucks which happened to be the exact same price as the non happy hour menu price for three sliders, so no bargain here, again a management issue.
Now I will say the Burger was good and my lady said that the salad was better than most side salads she's had, the lettuce was crisp and fresh, the croutons were crunchy, but she really wanted French fries with her burger.
On another note; I'm posting a separate review for the Lays Company to let them know how much I enjoyed the potato chips. NOT!
Here's the thing when I go to your establishment, I want you to WOW me with your attention to detail, the service and the quality of food you serve. If you want to serve potato chips, they have to be made in house and be fantabulous, not poured out of a bag, I go to Circle K to get Potato chips out of a bag.
We ended the meal by asking if they have any dessert substance. She asked a colleague and came back with the three choices, which by the way weren't listed on the menu. We opted for the Salted Carmel cake. The cake came with vanilla ice cream and was ok. However we both could tell it was a frozen store bought or food service vendor purchased cake. This was another opportunity to shine that fell short. There are so many locally sourced bakeries in the valley that will work with you to design desserts that are fresh, yummy and unique to you. If you don't aspire to be different with your food and service, then you're serving the same drinks and beers that the public can get anywhere else. At that point there is no reason for us to come to your establishment.
If you want to thrive you must improve.
I will give you a 2nd chance when your website shows the improvements in the menu.
GOOD LUCK
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