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| - My family has been friends with James & his wife Cindy for over 30 years & we have always taken our vehicles to James for great work at a reasonable price. Recently, James and Cindy decided to move back to Georgia and they sold the shop. A few weeks ago my mom and I went in because my brother's truck was having problems. We took the truck in, they got the truck running and supposedly fixed everything even though they charged us $90 for an alignment and the truck still has to have the wheel turned 1/4 way to the side to drive straight. The next week we brought the truck back in because it was stalling (after the fixed the transmission) and oil was running down onto everything under the truck. He took a look, told us that it wasn't oil but that it was just grease they put on (yes, I'm a female but I know what oil is) then stuck his fingers in it and sniffed it and rubbed it together and then said oh. Yea, that's oil. So they fixed the truck again (free of charge). When they got done, my mom went inside to ask the front desk lady (Winny's wife) for a receipt saying what they did even though there was no charge. She rudely said "we don't do that" My mom said I just want something saying what was done to my truck and that's when it all started. She again said we don't do that & my mom told her that she has terrible customer service & so the lady told my mom to go talk to Vinny who was in the shop area, however, when my mom walked into the shop, she then told my mom that she wasn't allowed to go back there (which was strange because Vinny had already brought us there earlier) She then comes out and starts yelling at my mom telling her that we can't be in the shop area and starts coming towards my mom and screaming in her face. Finally Vinny told her to get inside and that if she wants to stay in business she has to stop acting like this & that the customer is always right ( if the customer is always right, why did you tell me the truck wasn't leaking oil & then change your mind???). To stay in business, you
1) You don't yell at your wife (or anyone for that matter) in front of customers.
2) And please...don't just assume I don't know what oil looks like because I'm a female. I treat great offense to that.
Long story long....I WILL NEVER TAKE ANOTHER VEHICLE HERE!! (Unless of course the real James West comes back.
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