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| - My first experience was when the restaurant first opened. My boyfriend and I walked in and saw that there was not table service and the place was difficult to walk around in so we walked out and went somewhere else that night.
The second experience was a take out order. I walked in and was told that I could not place an order at the front and was told to walk around the restaurant to the other entrance and place an order there. I wish I had been walked to that area, via the inside of the restaurant, and just been told that there was a separate entrance for take out orders so that I did not have to wait at the main entrance. I ordered my meal and Rhonda was at the cashier station. When I mentioned that I was from Tucson, AZ, she was even more welcoming and shared the history that she and Joe have with Tucson. We exchanged business cards and they were both great and friendly. The meal I took home was alright, nothing special but I thought I would try coming in and sitting down next time because the service format had changed and there was now table service. Good idea.
The third experience was when my boyfriend and I walked in and we were first seated at a table in the middle of the room. No thank you, we asked for a more private booth and were seated in a more comfortable area. We noticed that every table that came in the restaurant was offered the same "middle of the room table" that we were offered and they all turned it down as well. Our server was a young woman who was friendly and welcoming, I ordered the Jasmine tea after asking her she would recommend it or not, she said, "I don't drink it so I don't know". I ordered it anyways and it was good. She came back with our drinks and then took our order. For an appetizer we ordered the Feta Cheese and Olive dish. The chunks of cheese were too large and numerous, the olives were on the plate where the juices ran all over. They should have been in a small bowl and then put on the plate. The olives were pitted too and that is a sign of an inferior taste, and the flavor was strong but inferior. They tasted like cheap olives. I ordered the roasted chicken with potatoes and rice. When the dish came I was so surprised that I was served the Back Bone Cut of the Chicken. Never in my life have I ever served or been served the Back Bone of a chicken. There are many very small bones that come off of the vertebra and the meat is tender but the pieces are difficult to get to with a knife and fork. That is a piece saved for the stock pot. I sent it back and was given a huge breast which was dry and over seasoned. The meal was so bad that I ate three bites and we paid the bill and left. I realize that this is not fast food and it is not a 4 star establishment but the food was not good and the servers are not well trained. Our server filled our glasses every time we took a sip and checked up on us every 2 minutes, the knives were sent back because they were dirty, the food was terribly prepared, served and when we gave feedback we were looked at like we had two heads. On top of it, when Joe came to the table to apologize, I reminded him of our previous meeting and he must not have heard one word that I said because he just stared at me and then went on about the food. I owned 4 restaurants for many years and I know what good service is, this was poor service and poor food. When the owner meets a customer, it is important to remember them because even when the food is off for the night, the customer will give you another try. For me, three strikes and you are out and I have a story that I will share with friends now.
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