We had no trouble getting in and seated without a reservation. Here is why the two stars... Our waitress brought our bottle of wine to the table and seemingly had no experience with how to serve it properly. She left the metal cork covering in place after popping the cork which gave the wine a metallic taste as it passed over the metal shards when pouring it in our glasses. Our pasta was great, but the tomato sauce that covered it tasted canned and void of Italian flavors such as basil and oregano. We ordered dessert, a very small menu, and were told the "ice cream" may or may not be available. First, Italians call it gelato not ice cream. We ordered a latte and they had no idea how to make it. It took several people around the machine and lots of giggles to make something vaguely resembling a cappuccino. OH, and they served it in a COFFEE MUG. I was SHOCKED! Spend the money on mugs meant for cappuccino and other Italian coffee drinks!! Lastly, the spoon that came with the dessert items was so big it was hard to actually eat the dessert. They were too big and not appropriate for the course. Soup spoons will never be an acceptable substitute for dessert spoons. I just felt like they are making cheap decisions and not being authentic. They need to train their staff on how to properly serve meals, especially wine. We both left feeling as though we had just eaten at an Olive Garden chain restaurant. Do better guys, if you wanna stick around! I would also recommend adding affogato to your dessert menu. It's simple, delicious and authentic. Just don't serve it in a coffee mug!