Could not have hoped for better experience or value.
Paul, the owner was refreshingly straightforward and upfront with me at every turn. I was fortunate to need a routine rebuild and no hard parts as he advised they were still in good condition. He also recommended I have my rear seal replaced as well while the transmission was out- I was going to ask for it anyway, but he was forward-thinking. Right on! Only an extra $60...I'd be a FOOL not to!
Paul's receptionist was very friendly and responsive too.
When it came time to pick up my truck, my bill was lower than expected (I actually "bragged" about it on a Ford forum) and Paul went over the warranty in specific detail. I found it very fair, reasonable, and generous...2 years? That's a big warranty period.
I should note that my family has long been in the auto business around Phoenix going all the way back to the '40's. That's a crap-ton of years in parts sales, service, body work, even management. I KNOW full well how irrational and outrageous people can be about their vehicles- especially when it comes to repairs and blaming the shop first and always. It's complete nonsense sometimes. Not at all saying that bad things don't happen- they do and will with ALL business, but reasonable efforts by both parties can be attained. Only one such business failed in those efforts with me in my 29 years of experience with cars/trucks in Phoenix.
Anyway, I know this business has been around for a lot of years now...was it 14 they said? No matter. I had a great experience and will confidently speak well of A to Z. I even waited 2 months before writing my review to both gauge the work done and allow for my thoughts to be clear and mellowed out.
Nice job A to Z- This was not even my first choice for transmission work as I have friends who own a shop but were too backed up at the time while I had this emergency event. Very pleased!
EDIT- 2 years later and tranny is still strong like bull.