rev:text
| - This was my second visit to this location. My first visit was OK. There's a Pieology not far from here so it was a decent comparison. Overall I thought it was similar in quality and product. However today was a serious let down. The employees at this location just don't care. Very disappointed. Today I watched an employee spend 10 minutes cutting all the crust off my pizza because it was burned so badly while I watched. I was stunned. When I commented that the pizza was burnt she commented, "no it's not" as she continued cutting the black charcoal crust off my pizza with the pizza cutter, which by the way, did not work very well. She then lifted the pizza to show me the charred bottom and said, "If you want me to remake it, it will come out the same way, that's just the way it is."
OK, mistakes happen right?
She should have noticed I was not happy and instead of continuing to cut the crust off my pizza she SHOULD HAVE STOPPED and said, "I'm sorry, you're right it's burnt, let me make you a new one." BUT SHE DIDN'T.
I would have been fine to wait, mistakes happen, but to act like it's normal to spend 10 minutes cutting the crust off a burnt pizza when you could have remade it faster was inexcusable.
Thankfully there are many lunch options for my team and I and we will not be coming back.
|