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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2012-06-17 00:00:00 (xsd:dateTime)
itemReviewed	Arizona Biltmore
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	**There are two different listings for this property. Also search Arizona Biltmore Resort and Spa to see the other listings. The first time I stayed here was 6 years ago and I had a great visit so when I found myself back in Phoenix I knew exactly where I would stay. I am sad to say that my experience this time was horrible. I got to the hotel around 8;30 pm and still had to eat and had work to do. I got to my room and I started sweating. It was 100 degrees outside and even hotter in the room. I called down to the front desk and got the response that there are dials on the air conditioning I can turn it up. When I asked to speak to the manager he said there wasn't a manager there. His solution was to have me follow a bell man from room to room until I found one that would work for me. I immediately hung up the phone and went to the front desk. At the front desk I talked to a woman who got the manager right away. I explained the situation and told him that I was going to dinner and that when I returned I expected my luggage in a room that was at a habitable temperature. My room was changed and the air conditioner did work in the new room but my experience left a bad taste in my mouth. I understand that the guy I talked to was very young (it was the same guy that checked me in) but there are major training issues here. The second issue that I faced was that I was charged $26.80 after I checked out for the mini bar. I never touched the mini bar! (I did have free Waldorf Astoria branded water coupons of which I did take and I did leave the coupon for). Are you kidding me? It was a good thing I went online and checked the bill they posted which is something that I never do but this hotel was just off. I got the same manager that helped me with my room issue. He said he would reverse the charges. No apology. The third thing that happened is I accidentally left the do not disturb sign on the door so I had to call housekeeping to have my room made up. I was in the room while the housekeepers were there. I was working on my computer and making phone calls since and no one came on the first phone call I made to housekeeping. The second call an hour and a half later after I returned from lunch is what brought someone to my room. I asked for an extra bag of coffee which they gave me. I also asked for extra lotion since my skin was not used to the hot dry Arizona weather. They went to the cart and said they didn't have anymore. Sorry. I literary looked at them like they were at another planet. They went to walk away and I said, "You don't have any in the entire hotel?" To which one of the ladies replied we'll have to go get it and stared at me. OK was my response. When she returned she handed over one little bottle of lotion to which I thanked her. I was very surprised with my experience here. I would have gotten better service at any of the other Hilton Brands. This is not the way the Hilton runs hotels and I sincerely hope they can turn this hotel around. The Waldorf Astoria properties are among my favorite and to see this happen is horrible. The Arizona Biltmore used to be such a great place. The grounds are beautiful, the restaurants on the property had good food and I feel in love with the Salvatore Ferragamo Tuscan Soul scent of products they use. It's just a shame.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Lynn

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