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  • I was going to give them a 4 stars, but at the last second they really pissed me off. Their per day hotel fee includes free WIFI for two devices and anything over two you will get charged. So when you get on line a box pops up and ask you too activate that device and agree to the terms per room # and name. So this tracks the number of IP address per 24hrs and which room. Well we check out using the TV and I noticed we got charged per day for the WIFI. So I call to the front desk and told them about it, she said her manager had to run an IP check to see how many devices where running per day. Well out of the three days that took off two days, but the third day they would not. I asked them why, she said I had 3 devices using the wifi. I told her thats untrue, we only had one device that sign the terms. She got all nasty with me and told me "this time we will take it off, but next time you will be charged" I asked her why I being charged for using 3 devices when only one agree to the terms. She hung up on me. Fuck that BS!! Sorry you just lost a customer. Is that how you treat your customers? I feel so sorry for your other employees because they were over the top. But this coming from the front desk is wrong. So after driving 6 hours back to AZ I was thinking about this and only two things came to mind on how they said we had 3 devices. One is someone hack in and used our info and the 2nd is the hotel is scanning the rooms and once it see a device sign the terms it auto activates any devices that can use an WIFI without agreeing to the terms per device. If thats the case they are breaking the law in many ways. If your staying there, I would bring your own hot spot and not use the wireless. Also their TV sucks and a movie we were watching stopped 3/4 through it.
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