First off been here multiple times with just my wife without problems. However on December 28th came in after a round of Glassblowing with family plus 4 to try to eat and have since changed my mind.
We arrived at 7PM and were greeted promptly but with reservation from the hostess who asked if we had reservations immediately. We politely said no and were given a sigh and told we would have to wait 30-40 minutes. Which seemed appropriate due to the lack of chairs to seat more than 4 people at a time.
However as time went on and the 40 minutes passed with two large groups exiting and one being sat, we were told that they were clearing a section of tables for us by the other host. While doing so a manager came by and immediately told the employees that nope make that for a seating of 20 and basically booted our table to another group who had not arrived and were not due to arrive for another 20+ minutes.
The manager didn't even have the guts to come over and explain the situation and just sent over the poor host who said we were getting our tables ready to let us know it would be 30-40 more minutes. Prompting me to reach out to that manager who seemed to care less about us than the obvious group that bumped us.
I more than likely will tell my staff at my office about this lack of customer service and will be taking my clients to other business in the area than here.
What a shame!