I've used Bill Luke's service for a few years now whenever I have an issue that I feel I or my regular mechanic might be out of depth on.
This past time I decided to try a different dealer, since I drive a Mercury Sable now. BIIIIIG mistake. I can't explain the difference in competence, attitude, and service.
I will summarize. For a "chassis electrical diagnostic" and replacing one battery cable - dealer X charged me over $270. And it did NOT fix a single electrical issue. I actually discovered more issues, as the day I brought it home and started it to drive at night - the lights no longer worked!
Took it to Bill Luke. Turns out my alternator (part of the "chassis electric") was fubar. Total for diagnostic, parts, and repair which necessitates lifting the engine on this model? $535. That's right, for a repair including 3 hours of labor and a $150 part, I'm paying less than double the cost to repair a BATTERY CABLE and not fix a damn thing. AND it's a Chrysler dealer repairing a FORD car!!! You'd have thought the Ford dealer would have the edge!!!
That's the LAST time I go to another place thinking maybe same brand will give an edge. These guys are fantastic. They explain everything. They don't treat even females like they're morons. They give detailed service summaries, and will explain exactly what was checked in their diagnostic. They do their best to remain cheerful and make the sometimes painful process of modern car repair as pleasant as possible. And their prices are unbeatable for a dealer repair shop.
Who could ask for more?