| rev:text
| - Terrible experience during the initial consultation; decided to go elsewhere for the surgery. Completely unprofessional with no regard for patient privacy.
I had scheduled the initial consultation a week or two in advance, and then received a call the day before, only to be told that the appointment was no longer available with no explanation given (double booking, I presume). Mistakes happen, so I adjusted my schedule to accommodate a different time. I arrived on time and had to wait over 30 minutes. When I was taken in for the pre-assessment, I was asked to provide my medical history as the technician operated the various pre-assessment instruments. As this is happening, another technician bursts into the room with another patient, begins using the machine right next to me, with absolutely no regard for patient privacy. I was shoulder to shoulder with a complete stranger as I'm being asked about my medical history! Not even a polite "Excuse me, we need to use this machine". Didn't even knock -- just opened the door and walked right in.
We then move to another room to continue the assessment, which includes an eye exam. The monitor displaying the letters faults/restarts on three separate occasions, meaning the test had to be restarted each time. I was then told my prescription had changed, even though it has been stable for 5+ years, and I had an eye exam with my optometrist the week prior (with no change in Rx). The technician then tells me the discrepancy doesn't matter, while still questioning my actual prescription. She then attempted to take a measurement of eye pressure, and that instrument also failed. I had to wait around for her to locate a new instrument, calibrate it, and then take the measurement.
I met with an actual doctor afterwards who seemed completely uninterested, and even combative when I inquired about risks, vision guarantee, etc. The responses were flaky at best -- they have a vision correction guarantee, but won't guarantee 20/20, and won't specify the minimum vision required for post-surgery correction. They seemed completely uninterested in actually addressing my questions. At that point, I ended the consultation.
I'm not the type to make a fuss, but this was one of the most unprofessional offices I've ever had the displeasure of visiting. I got the impression this centre is a revolving door, where patients are treated as an afterthought. I wouldn't recommend this place to anyone.
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