Let me start off by saying that I really love bookstores. And while I prefer local places such as this one, I can feel at home in the largest chain store as well.
With that said, I have to say this place is great. There is a lot of awesome merchandise here given the stores side. In the front there are a lot of items from the spiritual, to the humorous with some journals and inspirational gift items as well. Christmas time is really special here.
There are a few places to sit here and read if you wish. They have a water cooler near the bathrooms. The books are well organized and the staff will help you find anything. They even give great recommendations for any topic you can think of...literally. IF they don't have something in stock they will order it for you.
Two great things that stick out for me about this place is the fact that they buy and sell used books and they have a wonderful youth section. Plus it's next to Wildflower which is awesome.
When you get to the checkout you will find all kinds of things from magnetic poetry to jewlery to fancy chocolate. Everything here has a certain feel to it that just makes it very special. Definately a place to visit. I'm so glad I found it as soon as I moved to Tempe.