To the guest who complained about crispy wings. This policy has been in place for over a month at this location. As far as them not being busy, you never know what's really going on unless you're in the kitchen there. Sounds like you went during lunchtime and takeout is usually a nightmare all day. Cut them a break. They're just trying to accommodate all the guests, not just the minority who prefer crispy wings. You have 6 other days to enjoy that modification. Unless they don't serve a quality product or the staff/manager was rude I don't see a reason not to continue to visit this location. They've always been great!