Further to my last posting - this is the reply I received. I call Customer Service (this is an oxymoron) for those who are interested - and was told via a recorded message to go to their website - and register my complaint there. This is the reply I received:
Dear Andrea L
Thanks for contacting us via our website.
We deeply regret the facts you mention about our store in Yorkdale.
We will forward your comments to the Stores Management Department, who will take the necessary measures to avoid similar situations in the future.
We appreciate this information, since it allows us to improve our customer service.
We reiterate our apologies and hope we may continue to count you among our satisfied customers.
Yours faithfully.
Customer Service