Good service; patient employees that are willing to take the time to help me decide what to order. Also, interesting variety of drinks, such as the fizzy drinks. Pleasant and very bright atmosphere. Downside: the only black tea available is earl gray which is not everyone's fave black tea. But ok, I got the earl gray and...it was too milky to really taste the tea. I would definitely come back, however, and give Tea Swirl another go.