I wish everyone in this office could be as great as the PA Tracy but they just aren't. There seems to be a level of annoyance from the front desk every time I call. There is no compassion, there is no listening to patient concerns. I had to ask Maureen if she could please just let me finish my sentence. After I was done explaining, there was a long drawn out pause so she could make sure I knew she was annoyed. I understand that I brought to her attention that she was repeatedly cutting me off. As a patient who has fought through two tumors in the past and is concerned it might be back, the slightest bit of kindness would have gone a long way. I'm already calling scared, being made to know that I am ticking her off doesn't help.
The nurse who takes vitals seems to have the same level of customer care as Maureen, unfortunately.
Update: As it turns out, the doctors blowing me off and forgetting to schedule MRIs forced me to make a much needed change to a new doctor. The new doctors scheduled my MRI and doubled back to do it with contrast. I was diagnosed with pseudotumors and can begin treatment.
There is no excuse for the treatment of this office.
They shouldn't have a single star. I hope my story causes change. if they were to make some personnel changes.