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  • Communication regarding pricing is my only issue: (More on that, below). It took me a very long time to find a salon with great stylists. Etch has that, a great location, and everyone on staff is extremely nice and friendly. However, this is the only salon where I've ever experienced multiple instances of "sticker shock" when checking out. It is awkward and uncomfortable. Services that were provided months ago -such as a partial highlighting - is 2x the price this time recently. It's happened before, and they start explaining a menu of things added TO the cost of what I ordered. Ok, I added a blow dry but that does not double the cost. They chose to add a toner. Since when is that not part of any color? I find it unprofessional to stand and hear what was added to the cost I just incurred 6 months ago. $65 to $155. My haircut cost recently took a big hike. Again, confusion and questions at check-out in front of other clients. (Yes, some of us budget these services even in Scottsdale). The price hike was due to the fact my stylist had been promoted to "Master Stylist." Well deserved, but I was unaware I would be the one giving him that promotion. (Did I miss a meeting?) Did the owner incur any expenditure or is that strictly supported by clients....increasing revenue FOR the owner? Valid question. Of course, I'm being facetious (a bit) - but as a business woman .....come on! Communicate this to the client when the appointment is made. A question-and -answer discussion at checkout is awkward for all parties. I will also add that being asked "Woukd you like to leave wet" is a new question. Never in my decades long relationship with high-end salons (Newport Beach) has a quick "flip-and-dry" been considered an extra option. I just spent a weekend on car lots buying a car. Why does this situation feel similar at the close of the "deal?"
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