Terrible customer service. We started a project for a new fireplace back in January. The Az Fireplace rep confirmed wrong specs and we had to reframe for a different model - which also ended up being incorrect. Finally installation day and the light kit didn't work ... six weeks later they finally come back and the tech breaks something else. You go days and days before anyone calls you back - our contractor had to physically go to the office and hunt someone down to get any response. Then they show up without calling expecting you to be home 24/7. Then you wait again ....It's a joke. I can't believe they are still in business.