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  • I decided to take my family and my parents friends (who were visiting from out of the country) to try Union's Happy Hour specials. The food itself was alright, and somewhat reasonably priced ($10 for small plates and $25 for kobe burger sliders and beer). What brings Union down in my opinion is their terrible, condescending service. We walked by the restaurant and immediately noticed that no one was sitting in the dining room. I started to wonder whether Union was even open (we had checked out American Fish, which was our first choice earlier but it was closed). Luckily (or unluckily), it was open so we approached the podium. I motioned that we would need a table for 7, to which she asked, "did we have reservations?" ok... there is no one in your restaurant and you're asking if we have reservations? I said no. She then asks, are you a guest of the hotel? I then reply, no. She then asks "may I ask where you are staying?" Granted we were not dressed in suites and ties, but we weren't exactly in PJs. I told her we were staying at the Cosmopolitan (which we were - might have stayed at Aria if they didn't charge a heinous resort fee) and she finally said, wait here, while we get a table ready for you. Why does she need to know where we were staying? What if I said Motel 6 or Circus Circus? Would they turn us away? We then are finally seated in the dining room. It was my mistake, I didnt know that the happy hour was for the lounge only. Our waiter was very nice and moved us over to the lounge area (which was pretty much empty too). This is when we got our new waitress who was extremely rude and condescending. She approached us (didnt even introduce herself) and asked "what do you want to order." She would check back occasionally asking "do you want more food?" When the check finally arrived... she said that a standard gratuity charge had been applied due to our large party. Later, when we reviewed the bill we realized they had ripped us off.. we only had a party of 7 and they put us down as a party of 8 so that we would get stuck with the standard 18% gratuity. Steer clear of Union, unless you look like your oozing with money, then maybe u'll get decent service.
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