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| - My family and I have been going to Arcadia Animal Clinic for years! Even when we lived in North Phoenix, we have always believed the hour drive to see Dr. Bracken was well worth it. He is honest, caring, and does an amazing job at taking his time to explain what is going on with your dog in layman's terms. I, as well as everyone I know who sees Dr. Bracken, can testify that he GENUINELY cares about every animal that walks through the door!
Our dog has had some very random medical problems throughout his life. Dr. Bracken has always taken time and care to make a medial treatment plan that is FAIR! I am writing this review because in addition to already loving our care at Arcadia Animal Clinic, Dr. Bracken and the family at the clinic helped us in a way that they will never know. My fiancé and I were 3 weeks away from our Sedona wedding when our lab suddenly stopped peeing and refused food. Dr. Bracken stayed late in the office to talk us through the process of decisions we had to make at the emergency animal clinic. After $1,800 (ouch!) and no real diagnosis, AAC's office called us to see how he was doing after the hospital visit. The decision was made to bring him in for a few days to keep under AAC's care and observation.
We were extremely nervous; first, for the uncertainty of the situation, and second, because Coltrane was going to be our ring bearer in the wedding and we didn't know if he was going to be healthy enough to come on the trip up North. We were also stinging from the hospital bill - the thought of him going in for more treatment with our wedding pending 2 weeks away was devastating.
Dr. Bracken kept him longer than the anticipated 2 nights. Their staff was extremely kind and patient with us (I don't know how they deal so well with all of us crazed animal parents!) and after 7 days of overnight care with a catheter, 3 prescriptions, and a scheduled surgery, they called us and told us Cole could come home. When my fiancé went to pay our bill, Dr. Bracken told us to enjoy our wedding and it was a gift from the Arcadia Animal Clinic.
There are no words that can explain how special that moment was for us. In the midst of the most stressful and financially trying couple weeks of our lives, they showed us love. I will never be able to say enough about this act of kindness; it left us literally stunned.
We will work our way to repay the staff of Arcadia Animal Clinic and will forever be thankful for that favor which meant the entire world to us. Thank you Dr. Bracken and your team for showing us that good people still exist in this world, and thank you for the extra special care of our most loved family member - Coltrane!!
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