Ugh, I don't understand why some people do service based jobs when they clearly don't care. We have been ordering from here since it opened and it was generally ok in terms of consistency. But tonight we had an experience so poorly handled that we are taking our business elsewhere.
We put in our usual order via Just Eat, as we never have had an issue with them. But after 90 minutes our meal still hadn't shown up, and when we got ahold of the manager - we called twice - he was so completely indifferent (despite aknowledging that we are regulars) that we ended up refusing the order (I had already started cooking something out of desperation). He didn't apologize, but tried to blame the driver and placate us with a free order of the cheapest appetizer they have. It was downright insulting. And short sighted, considering the number of sushi joints in the city.
So, bottom line: avoid like a Nickelback tour. It's in your best interest.