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| - I've only ever left a couple of reviews in my life. I've only ever felt compelled to leave a negative review a couple of times for a business. I don't like harming small businesses. In the extremely rare event I'm not satisfied with a service, I hope that when I speak up about it, the issue will be addressed kindly, and I'm able to reach some kind of compromise with the business. This wasn't possible with this company.
I used the service for tailoring and cleaning. The tailoring job was not professional. I accepted the turn-around time for one week. I did not carefully inspect my garments before leaving which is my mistake, but I did put them into a clean, brand-new canvas dress bag before exiting.
The two items that were tailored were not done well, which was surprising based on the positive reviews. I drove out of my way to use this service specifically for the positive reviews that I'm now confused by because the skirt appeared to be quickly hand-stitched in a way that I could have done myself. It looked worse, not better. That was the first thing I brought to their attention. My husband works in Solon, so I had him stop by after work with my garments because I'm a mother of two. They did agree the skirt was not right and repaired it on the spot, but they seemed annoyed to do so, and were pretty rude to my kind husband.
When taking my items out of the dress bag at home, I noticed several brown spots on the cleaner's bag. My garments are valuable, and I'm extremely meticulous so I was upset to see that, especially because this isn't a budget cleaner and they advertise as caring for valuable, expensive clothing with "meticulous care." I will also note the garments hadn't really been cleaned any better than a budget cleaner. My khaki jacket still had light spots that most likely could have been lifted by a skilled spot treatment.
The situation was unfortunately escalated by the fact that they were not helpful and were dismissive of my complaints. They argued with me and my husband about the bag, which is a deal breaker for me when using an expensive service for my valuables. An acknowledgment of the issue, and a positive affirmation that they would look into the matter, and address it was all that was necessary from them. I would have really appreciated a partial refund for my time, and my expense of over $60, but I would have been negotiable if they had been kind. They would not notify Rite Cleaners, and they wanted me to call them instead. That is not professional. It's their service. It's not separate from what they do. They are a tailor and cleaning service.
In a follow-up, the owner chose to again not address the actual real issues, but was instead extremely defensive and has resorted to personal attacks against me and my business suggesting I use "blackmail," cheat or lie to save money. That is the furthest thing from the truth. I love supporting small local businesses with my hard earned money. I would never and have never blackmailed anyone. Those kinds of lies and false characterization of a person are very hurtful and totally unnecessary. Also, I have a good relationship with the other cleaner I reviewed. They worked with me to resolve the issue with respect. I now take my stuff there all the time.
My honest assessment remains: The service was slow, unprofessional, had to be re-done again, wasting my time. I paid a premium for the careful care of my garments which resulted in them being sent home in a bag with some soiling on it. I was rightfully dissatisfied. They disagreed, and hung up on me, and wouldn't hear any of it.
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