I use them frequently because I'm in Oakland a lot and they do a decent job. Two complaints: 1) it's always socially awkward with them. Not sure why. 2) For V day this year I ordered flowers at a certain price point earlier in the week, and when I got there on the actual day I guess they had raised the price for the holiday so I got less than what I had ordered. I kind of understand the practice of variable pricing, but let me know when I order please. I still feel bad about the flowers I got my mom.