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| - I've had really good melt in your mouth sushi and okay Calgary sushi. Kinjo is just okay sushi, but what makes me give this place one star is the bad customer service from the owner Peter Kinjo himself. One star is the minimum otherwise I would give it 1/2 star.
Tonight we ordered the giant platter for takeout and after tasting the tuna, I knew it was bad. It had a really fishy taste and left a bad after taste in your mouth. I had to down lots of ginger to get rid of it. What shocked me was the customer service I got when I called to tell them about it. The supervisor lady I talked to at first was nice; she apologized for it and offered to refund my money in full. I hung up and got ready to give my son a bath. They called us back and talked to my husband about 7 minutes later. They want me to bring the left over sushi back to them so they can see it for themselves. He told them we live far away and if they want, they can send someone to pick it up themselves. They said they were busy so the general manager was supposed to call us back. At 7:15 (about 8 minutes later) the general manager called back and told me I had to bring back the sushi so they can see and taste it. He said "we make it fresh in the morning and are busy throughout the day so the sushi shouldn't be bad and you are the only one today complaining about it. Please bring it back and if we made a mistake we will do anything you want." I told him I had to put my son to bed and will be there in about 45 mins.
When I got to Kinjo to return the sushi, the supervisor took it to the back and had the head chef try it. He confirmed it was unsuitable. The supervisor came back to me and was on her cell phone with someone and told me we are willing to take 50% off. I told her that I was told they would refund me the whole amount if they confirmed the sushi was bad. She went away talking on the cell phone with someone and came back and offered me her cell phone and said "do you want to talk to Peter, the owner?" When I got on the phone he said "What do you want young lady? I can only give you 50% off, when you order take out and when you eat at the restaurant it's different, I cannot refund you the entire amount." I told him there's no difference if I eat at the restaurant or take out; if the sushi is bad then it's bad. He told me that I'm the only one who complained today and no one else has. I told him I know what good sushi should taste like and what I got was bad, even your chef confirmed it. I told him I wanted a full refund because that's what I was promised, but by then you can tell he was starting to lose it, he raise his voice and kept interrupting me. I told him I've come here on other occasions and ordered the same for takeout but may not do so in the future. What surprised me was his response, "I don't need you either young lady. " I told him "don't think just because you're busy it's okay to treat one customer like me this way, I've seen you before and thought you were a nice person but now I really know how you are and how you deal with customers, I won't be coming back here for sure." His response was, "I don't need you either and I'm busy right now at a function so I can't talk about it but if you want to call me back tomorrow I can talk about it with you."
I really can't believe the owner, Peter Kinjo, of such an establishment would be so rude and unprofessional, as well lose his cool. In the end they only refunded me half of what I paid and I had to drive all the way back there and home and waste my time. The sushi at this place is mediocre and poorly put together, the pieces fall apart when you pick them up.
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