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| - A group of 7 woman chose to dine at the Persian room. We came from all over the valley, from Goodyear, from Chandler, etc. How excited we were. We all had heard such wonderful comments about the restaurant. We went on an Saturday night, reservations at 6. Assumingly, their busiest night, so they should have been well prepared. What a horrendous experience we had. It started off well. But we noticed right away the service was slow. When I was finally able to flag someone down to take my drink order, I was informed they could not make a mojito as they did not have any mine. No mint? A middle eastern restaurant without mint? They tried to push their signature drink on me, but I was not interested. I had already been informed the drink was overly sweet. Fine, I just stuck with water. Another attendee ordered a Pear Martini that she had to send back as it tasted like cough syrup. She ended up with one of their signature drinks. Dinners were ordered. For $17.00 I received a large plate with 3/4 of it rice and what looked like one skewer of chicken. Looking around, the plates of the other attendees looks pretty much the same, a small portion of meat and 3/4 of rice. The entire time we were there [approx. 3 hours] not once were our water glasses refilled. Not once did the waitress come over and asked how everything was, did we need anything. Not once. After dinner, the dinner plates took an extremely long time to be removed and not all the plates were removed. Two of the woman ordered the Persian Pastry, only to be informed by the waitress they were all out of it. Did the woman want something else? One woman ordered baklava and the other ordered another item off the menu. What she received was not what she ordered on the menu, but instead another item was brought out, having been told once again, the second dessert she ordered was not available either. Two of us women decided to order an after dinner coffee, with a shot of Kahlua and whipped cream. They were brought out iced, and in a whiskey glass. What? I informed the waiter I wanted hot coffee. Got my hot coffee, luke warm, and again in a whiskey glass. Really? I wanted a cup of coffee, and I get it in a whiskey glass? Another woman at the table just wanted a cup of regular coffee and it took the waitress over 15 minutes to bring her the coffee. What, did they have to pick and grind the beans?. Meanwhile, dirty dinner plates remained on the table. Finally, we all had enough. Once of the woman took charge after the waitress was bringing by the checks. She wanted to speak with the manager. During the 1/2 hour, many discussions took place, whereas the manager was very condescending. [Makes you wonder if that is how he speaks with his customers in general, or just us because we were woman]. They were understaffed that night. It's a Saturday night. It is the restaurant's responsibility to make sure they are staff and the customers are attended to. He offered to give a $30 dollar gift card for us to come back. Come back? That was laughable. We are never coming back and cannot wait to tell our experience to our friends. The manager then comes over with the two desserts that were initially ordered? Where were these the first time around? Oh, the waitress did not know that they did in fact have the desserts. Would we like them know? No! What we want is our check and some compensation for our horrible experience. "We could box up the desserts and you can take them home".
What part of no did he not understand. After much insistence he did comp some of each of our checks, but the full gratuity was left on. No way. We were not leaving a full tip. The woman was a horrendous waitress and full tips were not given. Never ever ever going back!! The show Mystery Diners would have had a field day with this one.
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