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  • My son and I visited BB this evening because I purchased a restaurant coupon and hadn't been to Brownes in 15 + years. It says on the coupon to present it to the waiter upon arrival which I did. His first comment is "We hate these things". Well thanks for the warm welcome. Bad start. I ordered the venison because the same waiter told me that we won't be disappointed. I ordered it medium rare as that same waiter suggested. The venison came shortly thereafter and it was probable the WORST meat I've had in years. It was overcooked and was well done NOT medium rare and it tasted like liver, which tells you about the quality of meat. I called the owner over and he looked at the venison and said 'This is no good" took it away and brought me a different entree which I agreed to. After we finished our meal no one asked us how the second attempt was and when we paid we didn't get a thank you nor a come again. Wow what ever happened to charm, or 'I'm sorry for that' or some regret that our evening was totally ruined with a combination of poor service, inedible food and I just don't care attitude. Very poorly done gentlemen. My only question is how have you remained in business?
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