I came two months ago and is just a walk-in without making appointment. However, they still take me in less than 5 minutes and most importantly, my hair was finished in less than 10 minutes!!! I have long hair and I showed my technician the hairstyle that I wanted to have, and she copied it perfectly! The funny thing is, no one there wanted to cut my hair because they said they love my hair(straight, long and black) lol great experience, got LOTS of compliment on my new hairstyle.