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| - Disappointed. Very disappointed.
I have been going to this Francis & Sons location for three years now. They are like any "get'em-in, get'em-out quick car wash. If you don't pay for the "custom services," you will get quick service and a fairly decent surface job, but if you want detail you have to cough up the extra $$.
I usually get the Works deal for $15.99. They do a good job and my car feels and looks clean. Every once in a while, I will splurge and get the detail service / hand wax for $100.
I recently bought one of those coupon deals (3 for X$$) to try the next level of service - the "Ultimate" that usually costs $12 more than the "Works" that I usually get. I wanted to try it and see if I would be happier with the upgrade service.
I used my first of three services four days after I purchased them. Then the holidays happened and I wasn't able to get back until recently. Supposedly they keep records of when you use each of the coupons. So I returned to redeem the 2nd of the three Ultimate car washes I purchased. (No they were not expired - still had two months) Francis & Sons'"records" of services/redemptions are just a slew of coupon printouts with handwritten notes clipped together and hanging on the wall. The cashier shuffled through them and basically told me that they had no record of mine. Good record keeping. She then called someone and gave them the number off my copy. She wrote on the copy that it was used 4 days after my purchase - all three washes? I think NOT!
I then had to pay full price for the service - a level of service that I would not have purchased, except through the special "deal."
I usually purchase the level below this one - the Works for $15.99. I felt this was a good opportunity to try the additional services that the Ultimate level would provide. As far as I can tell, the service was no better for an additional $12.00. And the lack of customer service of the Cashier made me feel like I was trying to get services that I had not paid for. Realizing that a line was forming behind me and rather than make a scene, I just paid for my service. Bummer. Full price when I still have two coupons.
I know this is poor record keeping on the part of Francis & Sons, but there must be a better way of keeping track of coupons sold with multiple uses than hanging them on the wall with handwritten notes. Technology folks, technology. I still have used only one (1) of my three (3) purchased Francis & Sons Ultimate car wash coupons; plus, I have now had to purchase something at full price, because of poor record-keeping, that I would not have purchased.
P.S. When I got in my car that had been rushed through (see other reviews) I had to open all windows - the conditioner that had been put on the dash, etc. was never wiped down (in a hurry?) and now the chemical smell was so strong my eyes were watering. Bummer car wash all around. Oh, and the coupons that were left on the front seat of the car after the service . . . were EXPIRED.
Disappointing . . . . and expensive . . . all around.
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