Everything they and others said. So the garage door malfunctioned; it's Sunday; the Cardinals game just started; and this week would not have worked for us to have it fixed. I messed around with the door for an hour and then decided there are some things I'm not qualified to do. The cable on one side was completely off and the chain was now sagging. I saw A-Authentic on Yelp and it had good, if not great reviews and advertised 24x7.
I called at 2:01 p.m. and the call was answered immediately (remember it's Sunday). The person taking my call was very professional, helpful and accurate. He indicated they could have someone out between 4:00 and 6:00 p.m. and that it was the same price weekend, holiday or weekday.
At 2:30 the technician (Patrick) called to say he could be out at 3:00 but only if that worked for me. Of course that was perfect. He arrived at 3:00 and was finished by 3:40 p.m. He too was very professional, helpful and polite. He went right to work and explained what he did in detail. He knows what he's doing for certain.
It's not often that one has a badly inoperable garage door for only about 2 1/2 hours. My total cost was $85. That's right, there's no number missing....two digits. I would and will use them again and will recommend them to friends and neighbors.