We're in for the weekend and when we showed up at 1, our room wasn't ready. We were told that we could downgrade from our king room to a queen room and get check in immediately. We went with it because A) we're easy going people and B) We didn't pay for the original king room so it didn't seem like a big deal.
We got situated right away and I have some mixed feelings about the room. It's very modern, which was cool, but also very small (especially the bathroom) and at least one of the lights in the room was out. The room is nice, and the view from the 19th floor is wonderful, but for what people probably pay for these rooms I wouldn't have been thrilled on the "bang for your buck" front.
I've stayed in a couple of hotels in Toronto now, both Hyatt's (Park and Regency), the Eaton Centre Marriott, and the Courtyard Marriott. This hotel (while overall nice, and I should note they have a great lobby) offered the worst room of the bunch. Next time I come back to Toronto, it won't be to the Regency.