I went to check in on Tuesday December 27th the man at the check in counter advised me the room i booked was not ready yet but he could upgrade us to a room where the mini bar is included (yeah your about to find out why its "included") so we went to the 8th floor and the room has a view of the parking garage.. the ceiling in the room isn't even finished and honestly the shower looks like something you would shower in - in custody... so we get up to the room its about 3pm or so we are waiting for my elderly grandparents to come from cali.. the mini bar is EMPTY so we call they say they are sending someone up... we call back at 4pm they say they are sending someone up.. I left I came back to get my grandparents around 6pm and there is still nothing in the mini bar. I live at allure across the street we live in a one bedroom condo so I only booked my grandparents this room for convenience... Anyway the next day they still did not come to fill the mini bar until 130pm - ridiculous. The second night my mom wanted to stay there with her parents so I called and ordered her an extra blanket.. the blanket had holes in it. My mom went down Thursday the 28th the day we are to check out and my mother requested a late check out and the lady said of course!! 1pm! My mom went back up to the room at 1230pm and the keys were no longer working this is just crazy there is no communication here what so ever... this was not a good experience we will be finding a different hotel for our guests to stay.