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  • While the hotel itself is reasonably nice, you are forced into $18 valet parking that is not. They are slow and did almost $600 worth of damage to my brand new car. Of course, the hotel's response is that parking is handled by a separate company. That would be a company they hired and force you to use. The hotel is spartan, having no available microwave. This seems ridiculous for a hotel on the Cleveland Clinic campus that caters to out of town patients, many of whom may well have special dietary needs. The lack of complementary coffee in the lobby is also a minus. The breakfast buffet while good is an additional change. While some of the desk staff were outstanding others were clueless. You can quickly tell the difference. The bell captain was simply annoying. He gets really testy if you want a cart to handle your own luggage. In all, I would not stay at this hotel again. I would suggest staying further out, driving to the Cleveland Clinic and using their parking. Stayed July 2016, traveled with family
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