Excellent experience as a first time client. Got a haircut and beard trim and was not disappointed with either service. The atmosphere is relaxed and there are plenty of TVs and sports memorabilia to look at while you wait. Brandi was kind and courteous, not to mention a great conversationalist. Checking in was simple. The wait was a bit long but not terrible. The couches in the lobby area made up for the wait. Prices were on the high end of what's fair. Overall, I'm definitely sold on this place. I am going to keep coming back for the foreseeable future.