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| - Booked an appointment for a test drive on a car that was a solid deal. Got a phone call confirming my appointment as I was on my way to the dealership. (A 15 minute drive at most). The car I wanted was parked right out front with an open space next to it... Wow these guys are really on the ball. Walked in and saw a board with my name on it for the 10 AM slot followed by five or six names to test drive the car. I was first on the list. Imagine my surprise when they asked me to have a seat in the waiting room because they were currently running someone's credit who is buying the car as we speak. Based on the list of names on the board, I would say they did that five or six more times today. Their sales person Steve was helpful in showing me other cars, however they were nothing of the kind I was looking for. This entire process took an hour and a half out of my day. I know the board was for just that car because that car was going to go quick as it was rare and an extremely good deal... The sales people told me to "not talk about the car or else other people would see that I was interested and other people might want to buy it". This is great advice, except for the massive board in the front of the show room that has all the list of people that want to look at the car, as well as the fact that they were already in the process of selling it. Aside from basically being baited into the dealership, I would say they are nice people and were more than willing to talk to me about different options as I would consider a different vehicle... The general manager was next to me within seconds after I decided I wasn't waiting in the waiting room and was more than happy to explain things to me. I'll be putting out already you shortly on the dealership that did win my business today and sold a $25,000 vehicle when I was in the market for a $13,000 vehicle. They also did this with no money down and a monthly payment that is lower on a vehicle that is 12 years newer with the warranty. If you were going to beat people in on a sports car, at least have other sports cars in your inventory to show them... Someone looking for a two-seat roadster is not going to buy a truck, or a massive SUV. I will say that Steve did tell me they have a used a lot on the lower part of the dealership, but that he wouldn't sell me any of those cars as they are a risky trade... They were in the price range I was originally in and to be honest I probably would've bought one of those cars from him and he said he wouldn't do that because they are very high mileage and do not have a warranty.
Overall I would say it was a moderate experience and that for my time I was at least able to learn a couple of tricks of the trade... I wasn't thrilled with the bait and switch especially 10 minutes before hand, I would've understood if I got a confirmation call a day ahead of time and showed up and the car was gone, but with 10 minutes lead time I would say that they were already in the process of financing while they were calling me to see if I was coming to test drive the car. I've been it way worse and way better dealers, and as of today I will be a Subaru customer for life however I do appreciate the fine work that Steve did.
My mom bought two cars off of this dealership and was with me when this happened and was just as shocked as I was, so I will chalk that up to "stuff happens". Personally I will not return to this dealership as I found others with a much better selection that have newer cars at a much better price.
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