I had a good experience here. I stopped by looking for a cruiser and they let me take out as many as I wanted. I cruised around the parking lot, learned the differences between each bike, and left without making a purchase decision because they had one type that wasn't in stock yet (single speed fat tire) that I wanted to try.
I happened to be driving by the Gilbert store a few days later and stopped in to see what they had as far as colors choices. I found the bike I wanted but after test driving it I didn't like the way the brakes were reacting. The employee there told me they hadn't tuned these up but the main mechanic was at the Tempe store that day and he could have one tuned up and perfect for pickup later in the day. I swung by after work and my bike was indeed perfectly tuned and ready to go.
I've had it for a couple of weeks now and I absolutely love the bike. I bought the 7-speed fat tire in lime green. I get stopped at least a few times each time I'm out on it to compliment me on the look. The ride is incredibly smooth as well. For piece of mind they give you a 2-year warranty on all parts (other than tubes). The bike isn't cheap but it is unique, well made, and fun to ride. Also, you're supporting a local business. I have no complaints and will update the review should I have any issues with maintenance.