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| - Mulligans, I am disappointed in you. This has previously been one of my favorite go to spots on the weekend, and I used to think of it as the perfect place to end the night. However, it has gone downhill over the past few months, and after several horrible customer service experiences I do not think I will be frequenting this establishment again. Let me be specific....If you mess with my money - and do so consistently and without apology...then I will not return, and I will be sure to tell as many people as I can, regardless of how "fun" your bar might be.
A few months ago, I went to Mulligans, and when ordering my drink, I asked them to just leave a tab open and handed them my card. I ended up ordering one more beer, and then closed my $9 tab at the end of the night. The next day after checking my bank account, I was astonished to see a $50 hold on my account from Mulligans. I immediately called them to inform them of the error, but was told, pretty rudely, that it was standard procedure for them to hold $50 for any opened tab, and that it would just "fall off" in a few days at my bank...nothing else they could do. They did tell me that there was a small sign on the bar that mentioned this policy, and that I should have read it first (because that's apparently what people look for or notice when they go to the bar). Furiously, I waited for 5 business days for the funds to become available again.
A month or so later, I went in again. Same situation, same low dollar bill, same $50 hold...although this time I just kicked myself for not remembering it the first time. I did call the manager to ask if there was a way to avoid this other than paying cash (which I never carry), and was told that if I had closed my account after each drink rather than keep an open tab, I would just be charged for the actual dollar amount owed each time. Good to know (although also a huge pain in the butt).
Flash foward to last week. I went to Mulligans again, this time for St. Patricks Day. Based on my previous conversation with the manager, I was confident that if I just closed out my tab each time, I would be fine. I ordered one beer (specialty for $3 dollars), and closed out. Later that night I went back and ordered two more beers (total, $6) and closed out. The next day, I checked my account.....and found that there were TWO holds on my account from Mulligans, for $25 each.
I immediately called again and explained the situation. The person on the phone immediately started in on their "policy" to hold funds when there is an open tab. I told him that I had been aware of that , and that is why I closed out each time...So why I was being "held" $50 for a total of $9 was a mystery to me (and I was seriously regretting the tip at this point). He stated "well, the best I can tell you is to just wait for it to drop off, there's nothing we can do". I told him that was not an acceptable solution to me, and he interrupted to say sarcastically "you really need to take this up with someone else...I'm just the barback". So I asked him to take down my phone number and have the manager call me that night. He took on an incredibly rude and sarcastic tone, and said (overenthusiastically) "absolUTELY!! I would LOVE to do that for you". I ignored the tone and gave him my phone number anyway, and again requested that the manager call me that night. He replied "ABSOLUTELY" again in his rediculous tone, and then hung up on me. I never heard from the manager.
This is incredibly poor customer service, a poor way to handle your customer's money, and a really EASY way to lose business. By the way, it's 4 days later and the funds are still being held. This is a recession people, I go places with cheap beer for a reason! And I can guarantee you there are a million other places to go in Scottsdale that serve $3 beers and don't do it while stealing from your pocketbook (even if it IS supposedly temporary). I suggest staying away from this place unless you like to have your money taken and you enjoy rudeness.
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