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| - I'm so torn on this place, and now that I read the reviews I don't feel like I was being overly sensitive (which was my initial thought). I am not a designer bag or clothing type of girl, I've just always been that way. While my friends will drop hundreds on Coach bags and who-ever-else is "in", I'll take that extra money and vacation or attend an event. I came in on my lunch break looking for a couple of very specific items. One woman approached me within a few minutes and asked if I needed any help. She was super friendly and pointed me in the direction I needed to go (trust me, you'll need help navigating if you're on a schedule). She wasn't pushy and she didn't hover while I looked through the merchandise. I headed up to the counter to look at their jewelry, where she offered to hold onto the merchandise I had in my hand. She even took the time to ask my name and understand what I was looking for. Another woman approached us and that's when it all went south for me.
While the first woman helped pick out pieces that she thought would work for me, this other woman said "be careful though, some of those earrings are meant to be in a set". She sort of budged in on the first saleswoman, who had been successfully helping me. While they were both looking through the jewelry counter, I was looking at some of the prices and was surprised at how much they were asking, granted they were very nice pieces, they're still used. By now I realize that the woman that budged in was the owner and she has scared the first saleswoman away which was disappointing because she was so nice and helpful. The owner then asked if I was interested in a fur cover-up instead of the pashmina I had picked out. I told her that fur wasn't really my style, but thanks. She said "well maybe you'd like to try one on, you're going to regret not getting something warmer". That was a little off-putting but I was willing to look past it.
Another customer approached the counter and wanted to check out so the owner helped her. I overheard the woman stating that she was looking for something specific and couldn't find it this time around. The owner asked who had been helping her because "not all of her staff is as thorough as they should be". I've worked in a variety of different positions but one rule that everyone should follow is to not throw your staff under the bus, no matter what they did (or didn't do). As I was looking around the counter I heard the owner say to a gentleman that was also behind the counter "I asked 'so-and-so' to condense this jewelry and look what she did. She separated sets, put all of these necklaces together, it's just a mess! In the 13 years I've been in business I shouldn't be surprised at what people do, but this is common sense." I'm pretty sure she was talking about the saleswoman that helped me originally, who happened to be within ear-shot. While the owner was friendly enough to me, I just don't have tolerance for people that belittle others. And doing that in front of your customers is just classless.
While this store has a lot of really cute and unique stuff, I'm just not sure if I'll go back. A lot of the prices were ridiculous for consignment and I just can't stop thinking about how this woman treated her employee. As I left the store I noticed the Mercedes that was backed up DIRECTLY in front of the store, in a no-parking zone. Personalized plate "Poodle2"....wonder who drives that. Clearly she thinks a lot of herself.
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