I've been really happy with my Toni & Guy experience so far. Sabio, my stylist and the manager, does the one thing that I've always had problems with elsewhere: he listens.
I've had a succession of stylists over the past few years, and I always had the same problem. My last stylist, who was certainly a competent stylist, would always give me the exact same haircut, no matter what I asked for.
I have really curly hair, so cutting my hair is no easy task. Sabio has listened every time I visit and we're slowly developing a style (as my hair grows out a bit). I'm looking forward to the end results and posting a five star review.