Lisa is a very sincere person who will do what it takes to make you happy. She runs a professional business and will see to it that her clients are pleased in whatever situation you have. I had an issue after one of her technicians worked on me. It was unfortunate because I have deep set eyes to start with. If you have deeper set eyes, please do not use dysport. It will cause your eyelids to drag and droop. I went to Lisa and she promptly corrected the situation to ease my concerns. Thank you Lisa.