I live across town and this location is walking distance from my gfs. She hates the prices here but I shop here to avoid the lower class that shops at wally world. (This store doesn't inspire a url for freaks found shopping there that should be enough for anyone with a hint of class)
As far as the comments about poor customer service. I walked in with a defective item bought across town a week ago with no receipt. Guest service took the item back and gave me a new one with no hassles. The girl in electronics was stocking but happy to pull out a game I wanted to buy and stopped immediately to help me and to answer questions for an elderly couple that approached.
I would guess those negative comments were from people who thought since they werent at kmart or Walmart they deserved a personal shopper.
I love this chain and it deserves top marks across the board!