I hit up this B&N quite often with my fiance because of his need to look at books pertaining to flight, airplanes, and military warfare. Although he never purchased books here. Only looks through them and then buys them on Amazon once he's decided he actually wants the book. Can't blame him because I do the same thing. Usually I'll snap a pic of a book with my phone so I can add it to my Amazon wishlist later on. On occasion I will actually buy a book if I'm feeling overzealous and I have some extra cash on me at the time.
For the most part the store has always been tidy and well set up. I've never been approached by an employee for help, other than the cashiers, who are typically friendly. But the one thing I dislike about B&N is their constant nagging to get the card. Every. Time. I mean come on. Plus I always have to tell them I already receive their email updates each time I buy something here.
I do enjoy their cards and stationary selections. On my last visit they had some Parisian themed cards/stationary which I could not resist buying because my wedding has a Paris theme to it.
Thing about B&N is the books are always going to be more than buying them on Amazon, but I guess sometimes you just want to go to a bookstore and actually buy a real life book, in your hands, and flip through it before making the final decision to buy. That is something you cannot to on Amazon.