I booked a car as I was in town for business and had to run around the city for work. They called me 30 minutes before I was supposed to pick up the car and told me they didn't have a car for me. Too bad so sad. I asked if they could bring in a vehicle from one of their other locations and they said "no". So when I asked "what am I supposed to do then?" their answer was "Sorry, but that's for you to figure out" and hung up. I'm not saying don't rent from here because you'll get crappy service...i'm saying don't rent here because you run the risk of not having a car to do what you need to do. Completely unacceptable. I ended up having to get a ride to the airport and rent with Avis. I have 2 other reservations with Hertz and I just cancelled them both.