This place is absolutely horrible! Don't think about going here for tires or repair! I had purchased a full set of tires 6 months ago for roughly $1200 with labor. I have a large SUV with 20 inch wheels. Yesterday my tire light went on and it turned out That I had a flat. There was a tear in the sidewall, which was just seeping out air
I was able to put a spare on and get my car to Tire Works, figuring that this would be under warranty. When I arrived to the store, the cashier stated " it's going to be a few minutes". I waited approximately 15 minutes before he helped me, with no one else waiting at the counter
He then took a look at the tire and told me he would have to get his manager. The manager came out, stated that the tire damage was my fault and he would have to consult with his district manager if this was covered under the warranty. I asked if I had ran over a nail if that would be covered, he stated yes because that was " in the middle of the tire and could be fixed".
45 minutes later I still had no answer. The manager kept saying, "I'll be with you in 5 minutes". After another 15 minutes my husband and I decided to leave and go to the tire repair store across the street (Goodyear, which were super efficient btw). Regardless, if you provide a warranty (which I had paid for) you need to know what is and what isn't covered. I will never go to this tire store nor buy anything from here again!